PROMOTING POSITIVE SUSTAINABILITY AND PROFESSIONAL DEVELOPMENT IN THE HOSPITALITY INDUSTRY
Hello! My name is Geoffrey Musera. I welcome you to the refreshing hospitality brand standards blog! Here you will access brand standards that have been developed from the various aspects of hospitality standard operating procedures. This is basically my tune to enjoy professionalism in my area of passion.
I am a hospitality expert with 16 years management experience in the industry. I have a Bachelor of Science degree in Hospitality Management and a Diploma in Food and Beverage Management. I am an Associate member of (TPA) – Tourism Professional Association
My emphasis cuts across the need to upgrade and maintain high standards of operations among the industry players, entrepreneurs, and other stakeholders. I have discovered new techniques, procedures, and approaches which I adopted as inspiration for the various standards and procedures that I share. My aspiration is to become a global expert as a hospitality brand standards ambassador/consultant. I am delighted to share these standards with anyone who will let me.
Despite being educated, hospitality professionals need to put in more weight on the best practices in customer service delivery. The core value of any business is to attract new customers while retaining the existing ones. The objective of effective customer service delivery can only be achieved through systematic implementation of refreshing hospitality brand standards.
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