A hotel guest room is a bedroom in a hotel for visitors or guests to sleep in.
The following are some of the available types of hotel guest room:
- Standard Room,
- Deluxe Room,
- Executive Room, and
- Presidential Suite.
INITIAL ROOM CONDITION
Your pledge: To provide rooms that make you feel comfortable.
- All printed collateral pieces will be neatly laid out, giving a sense of organization and precision.
- Desktops and bathrooms countertops will have uncluttered space available for guests to place their personal belongings without needing to move other items.
- Rooms will be clean, tidy and fresh smelling.
- All known guest requests will be delivered within thirty minutes of arrival.
- All items shall be in good working condition.
DAILY ROOM SERVICE
Your pledge: To provide rooms that give the warm feeling of home away from home.
- In cases where rooms display a “Do Not Disturb” sign; the guest will be contacted by 2:00pm by letter and asked if they require service. The room will not be serviced till instructed to do so by the guest.
- In cases where rooms are double locked during the day, a housekeeping supervisor and a security team member will physically inspect the room that evening at 1800 hours.
- Guest’s personal clothing, toil tries, and other articles will be neatly straightened and left in the same place they were found.
- Any maintenance concerns observed by housekeeping or guests will be attended to where possible before a guest returns to the room.
GUEST ROOM TURNDOWN
Your pledge: To provide freshen up room in readiness for guest to sleep.
- In cases where rooms display a “Do Not Disturb” sign, a card will be placed under the door inviting guests to call for service if desired.
- Guest’s personal clothing, toiletries and other articles will be neatly straightened and left in the same place they were found.
- Both sides of the bed shall be turned down for a double bed and one side for a single bed.
- Suites, Deluxe, and premier rooms shall be turned down.
- All curtains will be drawn neatly.
Categories: HOSPITALITY BRAND STANDARDS